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Returning an unwanted item?

Please note that nothing in this Returns Policy affects your statutory rights, including your right to cancel your entire order under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

We get it - sometimes something just doesn't work for you and you want your money back. As long as an item is still in its original condition, we accept returns for free, subject to the rules below, including rules about fair use.  

You have 28 days from the day of delivery or the day of the order to return an item to us for a refund. The refund will be issued to your original payment method. 

We aim to refund you within 14 days of receiving the returned item.

If you create a return for an item during the above timeframes but you can't return it to us for some reason within the same time period due to extenuating circumstances, please get in touch - but any refund will be at our discretion.

After that?

We don't accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may elect to send it back to your default delivery address and ask you to cover the delivery costs.

Original Condition

Hygiene and our customers’ safety is super important, so it's fine to try on an item like you would in a store, but please don't wear it too long. If an item is returned to Ital Tees in an unsuitable condition (worn, damaged, etc.) or outside of the returns timeframe, Ital Tees won't be able to give you a refund. In the event that the item will be sent back to you, you may be asked to cover the delivery costs.
 
Ital Tees will inspect all returns. The return policy for orders sold and shipped by Ital Tees is at the discretion of the brand. All items must be returned unworn/unused and in the same condition as when they were received in order for us to issue a full refund. In addition to the original packaging, all tags and labels should be attached.

Responsibility

Returned items are your responsibility until they reach us, so make sure they're packed up properly and can't get damaged on the way!

As the parcel remains your responsibility until it arrives back to us, please ensure that you get proof of postage in case you need to contact us about your return.

We're not responsible for any items that are returned to us by mistake (it happens!). If we're able to locate them (it's not always possible) and you'd like these returned to you, we may ask you to cover the delivery cost. 

Want to exchange an item?

We don’t offer exchanges. All returned items will be refunded once they arrive at our warehouse. Need it in a different size or colour? Simply place a new order! 

Returning a faulty or incorrect item?

What should I do if my item’s faulty?

If your item has a fault, please return it to us as soon as possible so we can get this sorted for you.

Worn your favourite item one too many times? Please bear in mind that all items are inspected on return, and those with wear and tear rather than a fault may not be refunded.

What should I do if my item’s incorrect?

If you received a wrong item, please send it back to us as soon as you can.